Right of Withdrawal: terms and conditions Outwet Italia srl recognizes the right of withdrawal as foreseen by local legislation in force. The limit to avail oneself of such right is of 14 days from having received the goods. Within such time period, the customer must send any communication by e-mail to info@outwet.it .

To proceed with the return of a product it is necessary that: The product is in perfect condition, with no signs of use, of having been washed, with its original box and/or bag, label, instructions and anything that was included when bought. Therefore it should be found in the same condition as a new bought item.

The returned goods are packed in a suitable way so that it remains in good shape during transport If these above points are not respected the right of withdrawal then EXPIRES. The sender than accepts every responsibility derived from the return of the product to our Warehouse (such as damage, failed delivery, any delay). The product must be sent to: OUTWET ITALIA SRL via dell’Impresa,18  36040 Brendola (VI) Italy. Within 14 days from having received the goods, Outwet Italia srl, after having checked the items condition, will then reimburse the customer the exact amount the customer had paid for the product ordered.

The reimbursement will take place using the same method as during payment. The only costs that the customer will have to pay to have the right of withdrawel are those for shipping and sending the product to our headquarters (and any packing costs related). If after having returned an item, you have not received any communication from us within 10 working days we advise you to contact our customer service team.

If you wish to change a product for another it is necessary that you return it receiving a full reimbursement, than make a new order for the desired product. Wrong Sending If an item has been sent by mistake we ask you to contact us within 48 hours of having received the goods. OUTWET ITALIA SRL Headquarter: Piazza del Mercato 18 36040 Brendola (VI) Warehouse and offices: via dell’Impresa,18  36040 Brendola (VI) VAT no. IT03835450242 registered with the Chamber of Commerce of Vicenza on 17/06/13 No. R.E.A. : VI-357886 Office Phone: +39 3666155847  E-mail: info@outwet.it  Opening hours: Monday to Friday  from 9.00 am to 5.00 pm GMT+1.