Terms and Conditions


Terms and Conditions These general conditions of sale (the “Terms”) govern the terms and conditions of sale of products (the “Products”) sold on www.outwetgroup.com by Outwet Italia srl VAT no. IT03835450242 Registered with the Chamber of Commerce of Vicenza on 17/06/2013 No. R.E.A. : VI-357886 email: info@outwet.it.

All contracts of the sale of products by Outwet Italia srl are governed by these Terms and Conditions, which form an integral and essential part of any proposal, order and order confirmation of purchase of the Products.

The conditions of sale apply to your order are those in effect at the date of the order. The prices of products published by Outwet Italia srl cancel and replace the previous, and are subject to availability of products. Outwet Italia srl reserves the right to confirm or modify the prices of products posted on its website without notice.

Product images are indicative and not binding. The Products are not provided in evidence. The breakdown of payments is visible to the Payments page.

All orders sent to Outwet Italia srl should be complete in their entirety and must contain all the elements necessary for the proper identification of products ordered. Each order for products sent to Outwet Italia srl constitutes Customer’s contract proposal and, therefore, will be binding only if Outwet Italia srl confirmed for the same acceptance. The order by Outwet Italia srl equivalent to confirmation and acceptance thereof. Outwet Italia srl reserves the right to cancel orders and unpaid after 5 working days from the date of the order. In case of failure to execute the order by Outwet Italia srl( if the same is due to unavailability of products ordered by the customer), Outwet Italia srl will soon inform the customer that may request a refund of fees paid in advance for the provision not performed. In this case the customer is not entitled to any reimbursement or indemnity or compensation.
The tax records relating to the Products ordered will be issued by Outwet Italia srl upon shipment of Products to Customer.

To ensure the highest payment security, Outwet Italia srl uses PayPal for all online payments. PayPal accepts payments made via the most common credit cards or from a PayPal account. Your financial data will be processed directly by PayPal and will not be shared with Outwet Italia srl. The prices of the products shown on the website include Italian VAT (22%). The prices and availability of the products displayed on the website are subject to change without notice at any time.

The delivery times indicated by Outwet Italia srl Delivery Costs page refer to these products at its warehouse and, despite being carefully evaluated, are not binding for Outwet Italia srl, which can then confirm or change, depending on your actual needs. The word “available” when the product displayed is indicative only because of the possibility of multiple purchases at the same time by multiple users.

Shipments are made by express courier DHL (Economy Express) or GLS. Outwet Italia srl reserves the right to choose the carrier. The delivery time changes according to the destination from 2 to 7 working days except for summer and christmas holidays. To evaluate the shipping cost add products to the cart and complete proceed to check-out page than enter all the necessary information in the ESTIMATE SHIPPING AND TAX box. Any delay in delivery of less than 30 (thirty) days shall not entitle the customer to refuse delivery of the Products, or to claim damages or compensation. Upon delivery of the goods by the courier, the customer is required to check that the number of packages is as specified in the invoice and delivery note of the carrier, if the packaging is not damaged, or otherwise altered. The existence of any damage or the mismatch in the number of packages, must be immediately reported to the carrier using a special notation on the delivery. remains understood that in case of failure to contest the customer accepts the goods given to him. The goods travel at the risk of the recipient even if sold free. The transport risks are insured. Any problems with the integrity, correspondence or completeness of the products received must be reported within 24 hours of delivery by mail at info@outwet.it . If the Customer manifest the will to get back the goods, will be fully bear the shipping costs (those returning because stock and those of new shipment). Outwet Italia srl has the right to make delivery of Products (even on the same order) in successive deliveries. Terms and delivery details will be agreed between the customer and Outwet Italia srl and accepted in writing.

This right is the right to return goods purchased from the supplier without penalty and without specifying the reason, and the resulting refund of the purchase price. The consumer can exercise the right of withdrawal within 14 days of receipt of the products and with the simultaneous return products within 14 days at our warehouse. Send your parcel to: OUTWET ITALIA SRL VIA MONTELLO 104 36063 MAROSTICA (VI) ITALY. Once the package has been received and checked by the Outwet returns department, your refund or exchange will be processed as soon as possible. You will be responsible for paying the shipping costs.

These general conditions can be updated or changed at any time by Outwet Italia srl simply publishing them on www.outwetgroup.com (www.outwet.it ) . The consumer agrees and undertakes to take note of the conditions of sale whenever completes a purchase. It is strictly prohibited to enter false data, and / or invented and / or fantasy, the registration process required to provide him with the procedure for the execution of this contract and the subsequent communications; data details and e-mail address must be the only real personal data and not some other person, or fantasy. The Customer indemnifies Outwet Italia srl from any liability arising from the tax records incorrect because of errors in the data supplied by the customer, being the Client is solely responsible for the correct entry.

Without prejudice to any applicable mandatory provisions of law for the protection of consumers (as defined under article 1 letter. B) of the Decree. May 22, 1999 n. 185), any dispute related to these Terms and Conditions, shall be under the exclusive jurisdiction of the Court of Vicenza – Italy. Pursuant to and for the purposes of Articles 1341 and 1342 of the Civil Code, the Customer declares to have carefully read and understood and agree specifically all the terms.